Privacy policy
At KOYA, we value your privacy and are committed to protecting your personal information in accordance with applicable laws in the State of Kuwait. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you use our website, we may collect the following information:
• Name
• Phone number
• Email address
• Shipping and delivery address
• Order details and purchase history
• Payment information (processed securely through third-party payment providers – we do not store your card details)
• Device information such as IP address, browser type, and cookies
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Contact you بشأن الطلب أو خدمة العملاء
• Improve our website and shopping experience
• Send promotions or updates (only if you choose to receive them)
• Maintain website security and prevent fraud
3. Cookies
Our website uses cookies and similar technologies to:
• Keep items in your shopping cart
• Understand how visitors use the website
• Improve performance and user experience
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.
4. Sharing Your Information
We only share your information when necessary to run our business, such as with:
• Payment service providers
• Shipping and delivery companies
• Website hosting and technical service providers
We do not sell or rent your personal information to third parties.
5. Data Protection
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
6. Your Rights
You may request to:
• Access the personal information we hold about you
• Correct or update your information
• Ask us to delete your data (unless we are required to keep it for legal or business reasons)
To make a request, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: Koyyakw@gmail.com
📱 WhatsApp: +965 95560529